Returns & Exchanges

How To Proceed?

1. Send an email to: shop@lavieenrose.it

2. Get your package ready to be returned, indicating the From and To shipping details.

3. Call TNT at +39 (091)691-2520 to pick up your package to be sent to:
La Vie En Rose/C.I.D.A.S.r.l.
Via Partanna Mondello 39/e
90151 Palermo (Itay)
specifying “FREIGHT COLLECT/SPEDIZIONE PORTO ASSEGNATO”.

4.Get your money back or a product replacement.
Our logistic team will verify your return and accordingly your product replacement will be shipped within three business days from the date it was received. If you choose to have a reimbursement the amount will be sent to you via wire transfer within 10 business days. RETURN METHOD IN EXERCISE OF THE RIGHT OF WITHDRAWAL (pursuant to Article 53 of the Consumer Code-Legislative Decree 206/2005) With reference to online purchases, the law grants the consumer the so-called right of withdrawal or the possibility of returning a product purchased online provided that this right is exercised within 14 days of receipt of the product itself. Within these deadlines, the reimbursement will take place in accordance with the provisions of the law (see below).

RETURN OF THE ONLINE PURCHASE

You can exercise the right of withdrawal provided for by law by submitting the standard withdrawal form, using the appropriate form, Legislative Decree 21/2014, the text of which is published in art. 7 of the general conditions of online sale or through an explicit declaration containing the will to withdraw from the contract; The refund will be made by the same means used for the payment: RETURN OF DEFECTIVE PRODUCT

(Article 130 of the Consumer Code-Legislative Decree 206/2005) C.i.d.a.S.r.l. adopts procedures compliant with current legislation: art. 130 and 132 of the Consumer Code. The amount paid for the purchase of the defective product will be returned by bank transfer.