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TERMS AND CONDITIONS

TERMS AND CONDITIONS

 

1 - Object of the contract

1.1 These General Conditions of Sale represent the contract concluded through the Internet between www.lavieenrose.it of the company Cida srl ​​(hereinafter referred to as "Seller") and the Buyer, relating to the purchase of goods / products present on the website www.lavieenrose.it

1.2 For any information or clarification, it is possible to contact the Seller's Customer Service through one of the contacts indicated in the next point.

2 - Parties to the contract: Buyer, Consumer and Seller

2.1 Buyer: means any person (natural person or other legal entity) who purchases one or more goods / products available on the aforementioned website. In the event that the Purchaser is a natural person and makes the purchase for purposes unrelated to any commercial, entrepreneurial or professional activity carried out, he acquires the qualification of "Consumer", and specific provisions set out in this document apply to him. Contract.

2.2 Consumer or user: the natural person who acts for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out.

2.3 Seller:

www.lavieenrose.it of the company Cida srl

Via Partanna Mondello 39 / e

90151 Palermo VAT number 00747660827

T. + 390916912520 - F. + 390916912015

Customer service e-mail: shop@lavieenrose.it

3 - Methods of purchase and conclusion of the contract3.1 Before proceeding with the purchase of the products, careful reading of these General Conditions of Contract is required, also referred to in the order summary and present in the footer of the site. Delivery cannot take place outside the Italian territory. The consumer views and specifically accepts them before confirming the purchase.3.2 The consumer has the right to register in the appropriate area of ​​the Seller's website by filling out the request form in all its fields. If the consumer has already previously made this registration, the consumer has the right to authenticate himself on the website by entering the authentication credentials in the appropriate spaces and thus recalling the information relating to his profile.3.3 The purchase of any product on the portal takes place following the selection of the same by placing it in the "cart". Once the choice of products has been completed, the consumer must select the payment and delivery method and complete the order by pressing the appropriate confirmation button, after viewing a web page summarizing the order, printable, containing the details of the orderer and of the order, the price of the purchased goods, the shipping costs and any additional accessory charges, the methods and terms of payment, the address where the goods will be delivered.3.4 The contract is concluded and effective between the Parties when the Supplier receives the order form electronically. The Supplier shall, within 48 hours, send a confirmation e-mail which also contains all the data referred to in the previous point.If the Consumer does not receive any confirmation within 7 days, the relative order must be considered rejected by the Supplier and therefore devoid of any effect.3.5 Within the reserved area, the consumer can at any time follow the status of orders (received, being processed, payment received, sent, etc.). For more information regarding purchases, order status, shipping times, etc., you can contact the Seller at one of the addresses indicated in point 2.2.

4 - Availability of products4.1 The Seller undertakes to ensure the constant availability of the goods / products for sale and ensures the processing and fulfillment of orders without delay through the electronic system used.4.2 If an order exceeds the quantity existing in the warehouse, it will be the Seller's responsibility, by e-mail, to inform the consumer if the good is no longer available or what are the waiting times to obtain the chosen good, asking if he intends to confirm the order or not.4.3 In exceptional cases, the purchased good may no longer be on sale or definitively not available for delivery. In these cases, the Seller will cancel the order, with reimbursement of any amount already paid by the consumer, to whom no further compensation will be due. The refund will be made through the same payment method used by the buyer.

 

5 - Shipping and delivery methods5.1 The products offered by the Seller are delivered exclusively within the Italian territory.5.2 Delivery is made on the same day from Monday to Friday (excluding Saturdays and holidays) to the addressee's address and in the manner indicated on the website at the time the goods are offered. The first delivery attempt is made approximately in 5 working days in most locations, with the exception of Palermo where delivery is expected in 3 working days. Delivery times vary according to the place of departure and arrival of the shipment.In the event that the Seller is unable to deliver to the carrier within this period, it will promptly notify the consumer by e-mail. During holidays (for example Christmas, Easter or August 15th) there are possible delays in the delivery of goods, which in any case will take place within the limit of 14 (fourteen) days.The amount due on the consumer's credit card will be debited at the same time as the consumer's conclusion of the order.5.3 In case of non-delivery (eg absent recipient, wrong / incomplete address, etc ...) the shipment will remain in storage at the carrier's branch.The second delivery attempt will be made within 2 working days of the first attempt.
5.4 Any damage to the packaging or packaging of goods / products delivered by the carrier must be immediately contested by placing a control reserve on the proof of delivery by the forwarding carrier. It is understood that, once the carrier's document has been signed without any objection, the consumer is no longer allowed to raise any complaint regarding the external characteristics of what has been delivered. 6 - Prices and shipping costs6.1 All sales prices of the products displayed and indicated on the Seller's website are expressed in euros and constitute an offer to the public pursuant to art. 1336 of the Italian Civil Code6.2 The sale prices, referred to in the previous point, include VAT, calculated on the basis of the rates in force in Italy, and any other tax. The sale price does not include shipping costs, which are intended to be paid by the consumer and may vary depending on the volume, weight and destination of the package.The costs relating to shipping costs and any ancillary charges are indicated separately from the sale price and are also contained in the order summary web page. The shipping costs are indicated and calculated in the purchase procedure before placing the order by the Buyer and also contained in the summary web page of the order placed.6.3 Your orders will be delivered within 3 working days in Palermo; in the rest of Italy within 5 working days.

 

7 - Methods of payment7.1 The payment methods available are displayed on the order confirmation page. The payment by the consumer can only be made by means of:- credit card- Paypal- Wire transfer7.2 In case of payment by credit card and Paypal, the consumer will be charged for the price and ancillary charges specified in the order summary page (shipping costs, taxes, duties) will take place simultaneously with the conclusion of the order by of the consumer.In case of payment by bank transfer, the order will be considered confirmed at the same time as the verification of receipt of the transfer on the Seller's current account.7.3 All communications relating to payments take place on a special connection protected by an encryption system. The credit card details are sent directly to the credit institution that manages the payment on a secure server, with an SSL encryption key in order to guarantee the absolute security of the transaction. Credit card details are in no case accessible directly by the Seller or by third parties, neither at the time of placing the order nor subsequently.The data communicated via Paypal are sent directly to the credit institution that manages the payment on a secure server, with an SSL encryption key in order to guarantee the absolute security of the transaction. They are in no case accessible directly by the Seller or by third parties, either at the time of placing the order or subsequently.The data communicated via Paypal are sent directly to the credit institution that manages the payment on a secure server, with an SSL encryption key in order to guarantee the absolute security of the transaction. They are in no case accessible directly by the Seller or by third parties, either at the time of placing the order or subsequently.

 

8 - InvoicingThe consumer can indicate whether he/she wishes to receive the purchase receipt or the invoice relating to the purchase of goods and services. In any case, the information provided by the consumer at the time of placing the order is considered definitive. No changes in the invoice are allowed after the conclusion of the order.At the time of the conclusion of the order, the consumer must indicate whether the billing and delivery address coincide.

9 - Right of withdrawal9.1 The consumer has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within the term of 14 (fourteen) working days, starting from the day of receipt of the purchased good, unless it is an item of which to lett. c), d) e), f) of art. 59 Legislative Decree 21 February 2014.9.2 If the Consumer decides to exercise the right of withdrawal, he/she must explicitly notify the Seller9.3 The return of the goods must take place at the latest within 14 (fourteen) days from the date of sending the explicit communication.In any case, in order to be entitled to a refund of the price paid, the consumer must observe the following conditions:- the purchased good must be returned intact and including the original packaging complete in all its parts (including packaging and any documentation and accessory equipment, labels, capsule etc);- the law applies to the product purchased in its entirety; it is not possible to exercise the withdrawal only on part of the purchased product;- the law does not apply to products with a seal, if this has been tampered with or removed;- upon arrival of the product at the Seller's warehouse, the latter will carry out an examination procedure to assess any damage or tampering not caused by transport;- in the case of a use of the good by the consumer before exercising the right of withdrawal, the refund will only concern the residual value of the good itself.9.4 The direct cost of replacing or returning the goods if the consumer exercises the right of withdrawal is borne by Cida srl ​​in the event of a damaged, incorrect or non-compliant product. For any other reason it will be entirely borne by the consumer itself.9.5 The Seller will refund the full amount paid by the consumer free of charge within 14 (fourteen) days of receipt of the notice of withdrawal using the same means of payment used by the consumer unless the latter has expressly agreed otherwise. The Seller may withhold the reimbursement until he/she has received the goods or until the consumer has demonstrated that he has returned the goods.9.6 With the receipt of the communication with which the consumer communicates the exercise of the right of withdrawal, the Parties to this contract are released from their mutual obligations, without prejudice to the provisions of the previous points of this article.

10 - Guarantees and methods of assistance10.1 For all products sold, the responsibility of the manufacturer applies. In the case of packaged products, the manufacturer is also responsible for the truthfulness and completeness of the information on the packaging.

11 - SHOWCASE OF PRODUCTS WITH LABELING OBLIGATIONS

11.1 The images on the site are provided to the Buyer to facilitate the recognition of the products; the photos are purely illustrative and therefore may not exactly reflect the appearance of the delivered product.11.2 The Seller is liable for any lack of conformity that occurs within 2 years of delivery of the goods.In order to be able to exercise the warranty rights, it is necessary to keep the invoice or transport document relating to the purchase of the goods whose non-compliance is complained of.11.3 The Buyer loses all rights if he does not report the lack of conformity to the Seller within 2 months from the date on which the defect was discovered. In any case, unless proven otherwise, it is assumed that the lack of conformity that occurs within 6 months of delivery of the goods already existed on that date, unless this hypothesis is incompatible with the nature of the goods or with the nature of the defect of compliance.11.4 In the event of a lack of conformity, the consumer may request, alternatively and without charge, the repair or replacement of the purchased good, a reduction in the purchase price or the termination of this contract, unless the request is objectively impossible to satisfy or be excessively burdensome for the Seller pursuant to art. 130, paragraph 4, of the Consumer Code.11.5 The request must be sent in writing to the Seller by sending an email to shop@lavieenrose.it11.6 In the event that the returned product is free of defects and therefore compliant, the Seller will return the purchased goods to the consumer, with the relative charge to the same of all the shipping costs incurred.

12 - Applicable law, competent court and severance clause

12.1 This contract is governed by Italian law. Although not expressly provided here, the provisions of law applicable to the relationships and cases provided for in this contract apply, and in particular art. 5 of the Rome Convention of 1980.Pursuant to art. 60 of Legislative Decree 206/2005, the discipline contained in Part III, Title III, Chapter I of Legislative Decree 206/2005 is expressly referred to here.12.2 In the event of disputes arising from this contract, the parties undertake to carry out an attempt at mediation at the mediation office of the Chamber of Commerce, Industry, Crafts and Agriculture of Palermo.12.3 In the event of disputes arising from this contract, if the Parties intend to refer to the ordinary judicial authority, the competent court is that of the place of residence or domicile of choice of the Consumer, mandatory pursuant to art. 33, paragraph 2, lett. u) of Legislative Decree 206/2005.12.4 The invalidity of one or more clauses of these general terms and conditions does not affect the validity of the remaining contractual clauses.